Booking & Payment conditions

All inclusions and exclusions will be indicated on the itinerary shared 7 quoted. In case you have any questions or concerns our tours and travel consultants will address them extensively through emails. Our prices are subject to inflation and may change without prior notice. However we will communicate & advice a client of any changes prior to clients travel.

  • Modes of Payments;

There are different modes of payment acceptable to us; PayPal is mostly used by our international guests, you are expected to cater for the transaction costs. Master card, visa, discovert, bank deposit, bank funds transfers or mobile money transfer are other means you can choose from.

  • Booking Confirmation;

We confirm booking upon receipt of 30% deposit of the total itinerary amount. Full balance payable on or before arrival.

  • Cancellation Policy

All cancellations must be made in writing.

Reservations that are canceled, reduced in length of stay or reduced in the number of occupancy are subject to cancellation and no-show fees.

  • Cancellation fees;

Following is the scale for cancellation charges:

  • 35% if cancelled between 60 and 45 days prior to arrival
  • 50% if cancelled between 44 and 31 days prior to arrival
  • 100% if cancelled 30 days and 24 hours prior to arrival
  • Alterations to Tours

The right is reserved to change any route or arrangements should conditions necessitate to offer substitutes of equal value or to cancel the operation of any scheduled tour. The right is also reserved to decline to accept or retain any person as a member of any tour at any time, in which event an equitable amount will be refunded.

  • Package/Itinerary Inclusions;

A client should receive a package or itinerary with all inclusions and exclusions clearly indicated. Most notable rate inclusions includes;

All expenses in connection with ground transport for the itinerary set out; all entry fees, hotel accommodation, Half/full board, table d’hotel meals, lunches and dhow trips as applicable.

Most notable exclusions are personal expenses such as beverages, laundry and tips.

  • Special Groups

Please contact us for Travel /Safari Agents Commissions Special Group/Student rates available onrequest

(A) Lodge Safaris

Guaranteed window seat and access to photographic roof hatch in specially-equipped, custombuilt safari bus driven by accomplished driver-guides

  • All game drives
  • Full board accommodation in lodges/hotels exept for Nairobi hotels that charge for bed andbreakfast only.
  • All game park entrance fees
  • Services of experienced driver guides

(B) Camping Safaris

  • Transport in a luxury 9 sitter mini-bus
  • Guaranteed window seat
  • Services of an experienced driver/Guide
  • All camping equipment except sleeping bags
  • All camping and game park entrance fees
  • 3 meals a day prepared by our expert safari cook.

(C) Walking Safari

  • Transport in a luxury 9-sitter mini-bus• Services of an experienced naturalist /Guides.
  • Services of an English-speaking driver-guide
  • Services of an experienced safari cook
  • All camping equipment
  • All tribal guides

(D) Mountain Climbing

  • Return Transport from Nairobi except for Kilimanjaro
  • Guides/porters/Cooks
  • All accommodation and food on the mountain
  • All entrance fees
  • Hotel accommodation where necessary on half board

Not Included

Tips, laundry, drinks, personal insurance, and items of personal use/nature

What You Need On Safari

+ Mountain trekking

  • Rucksack
  • Sleeping bag
  • Extra warm clothes
  • Hiking boats
  • Spirit of aventure

+ Tribal Walking Safaris/Camping safaris

  • Sleeping bags
  • Personal spending money
  • Films for whole duration safari
  • Flashlight and batteries.

Incentive Travel

Many people dream of visiting East Africa.If you are looking for the perfect incentive travel option for your employees, affiliates or partners,why not let their dreams come true and offer them an African safari?Putting together the perfect safari package to suit any individual needs and interests couldn’t beany easier. With our world of safari options, you’ll be spoilt for choice.

Safari Styles

We offer the traveler an unparalleled range of options. The incredible diversity of landscapes,cultures, wildlife, and activities mean endless opportunities. With so many choices at hand, some people find the prospect of planning a trip quite daunting. It doesn’t have to be that way. With us, it is very easy to plan and prepare for a safari that is asindividual as you are, and that satisfies your own personal needs and interests.

Visa And Passport

A valid passport is required for all foreigners entering Kenya, Tanzania, and Uganda. Visa requirements vary according to the country of origin. Most nationalities require a visa to enter Kenya, Tanzania, and Uganda. We advise that you check with the nearest Consulate of Kenya, Tanzania or Uganda if traveling to the respective country. Visa can be processed at the airports upon arrival but this can be very slow. We, therefore, advise clients to purchase them from their countries of origin before traveling.

Vaccinations

Yellow fever and Cholera vaccination certificate is required in Kenya if visitors are arriving from acountry where these diseases are present. Yellow fever certificate is required in Tanzaniaregardless of country of origin. We advise that all clients seek advice from their doctors whenplanning to travel. Malaria prophylaxis is recommended

Currency

Kenyan currency is based on the decimal system. The unit of currency is the Shilling divided into100 cents. Visitors are advised to check currency exchange rates regularly. Banks give slightlybetter rates of exchange than hotels. It is a serious offense to deface or knowingly damage Kenyancurrency. Visitors are strongly advised to avoid street dealers and to transact all currency dealingsthrough official dealers.

Banking

Nairobi, Mombasa and most other principal centers in Kenya have banks with Bureau de Change.Banking hours are from 9 a.m. to 2 p.m. Monday to Friday, though some open between 9 a.m. and11 a.m. on the first and last Saturday of each month. Banks at Jomo Kenyatta and MoiInternational Airports operate a 24-hour service.

Tipping

A Service Charge is usually included in all tariffs, however, the tipping of exceptional service isalways appreciated. Customary tips for bar service and room porters are 10% whereas restauranttariffs that exclude service charge will anticipate a 5% to 10% tip.

Security

In keeping with many tourist centers worldwide, visitors are advised not to leave any valuables intheir hotel room when they go out, but to make use of the safe deposit boxes which are availableat most hotels and lodges. As in all major cities, it is advisable to avoid back streets at night (especially alone); in fact, is it much safer to avoid night walking altogether and use taxis or self-drive hire cars instead. Kenya has an excellent police force and most hotels have experienced security personnel and caring doormen.

Hotel Check-Out Time

The standard checkout time in Kenya is 10 a.m. regardless of the actual departure time from yourhotel. Day room facilities maybe available for clients leaving in the evening or they may allow youkeep your room until departure depending on the occupancy of the Hotel. A charge will be payablelocally for this service.

Accommodation

Whenever possible we book rooms with private bathrooms on the basis of two persons sharing adouble room. Single rooms are available at supplementary cost but neither single room nor roomswith private bath can be guaranteed especially within the national parks and game reserves.Hotels, where mentioned, are named as an indication of category and rooms may be reserved atsimilar hotels.

Photography

For game and bird photography a telephoto lens of 200-300mm is strongly recommended.Twin lenses reflex cameras are generally impractical. It is wise to equip yourself with plenty ofbatteries, ultra-violet filter, and lenses hood as these are seldom available when on Safari. Visitors are advised that it is an offense to photograph Kenya’s head of state, military installations, policemen in uniforms, etc. As a general rule elsewhere, visitors are strongly advised to seek permission before taking any photographs.